Refund and Return Policy
Currently, we do not offer returns or refunds of products purchased from 808genetics.com. However, we do offer a replacement guarantee and will replace any damaged/defective products.
If you have any issues with your order, please contact us via the contact form or by email at 808genetics@protonmail.com
If you donate and give us an invalid mailing address, or the mail gets returned, you must cover shipping to have your souvenirs resent. Please email us with any questions.
Shipping and Delivery Policy
All orders (except pre-orders) are shipped out via USPS Ground Advantage within two weeks of order placement. All pre-order items will have a date listed with estimated shipping times. A tracking number will be provided once your order has been shipped.
Cancellation Policy
If you need to cancel an order for any reason, please reach out to us at 808genetics@protonmail.com
Privacy Policy
At 808 Genetics, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you visit our website. 1. Information We Collect: – Personal Information: When you visit our website, we may collect personal information such as your name, email address, and contact details if you choose to provide them voluntarily. – Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and device information for analytical purposes. 2. How We Use Your Information: – Personal Information: We may use your personal information to communicate with you, respond to your inquiries, process your requests, and improve our services. – Non-Personal Information: Non-personal information is collected to analyze trends, administer the site, track user movements, and gather demographic information. 3. Cookies and Tracking Technologies: – We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can control cookies through your browser settings. 4. Third-Party Disclosure: – We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for trusted third parties who assist us in operating our website or servicing you. 5. Data Security: – We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. 6. Children’s Privacy: – Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. 7. Changes to this Privacy Policy: – We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on this page. 8. Contact Us: – If you have any questions or concerns about our Privacy Policy, please contact us at 808genetics@protonmail.com. By using our website, you consent to the terms of this Privacy Policy. Last updated May 8, 2024.